- First, check to make sure the phone's data access is still available by using the phone's browser to access the internet. Make sure the phone is not in airplane mode.
- Check to make sure the app is still running on the phone by going to Settings > Applications > Running Application. Make sure the running time is active.
- Check to make sure the app is still installed on the phone. Go to Settings > Applications > Manage Applications and look for the app in the list.
- Try doing a hard reboot of the phone by powering it down and removing the battery for 10 or 15 seconds. Then reboot.
Method 1: On your phone, dial ##070476 and press the call button. SMS Tracker should be able to intercept the call and display the registration page.
Method 2: Go to Android Settings > Applications > Manage Applications > SMS Tracker and press "Clear Data". Then reboot your phone and it will prompt you to register the device.
You should have received an email asking you to confirm your email address with our site. If not, check your spam filter to make sure it isn't there. Otherwise, send us an email at support@gizmoquip.com and we will resend the confirmation email.
Simply install SMS Tracker on any phone that you wish to monitor. When the registration screen appears, simply enter the same email address and password that you used to create your first account.
SMS Tracker can only obtain GPS data for the phone on which it is installed. The SMS message you received does not contain any location information. If you want to track the location of another phone, you must install SMS Tracker directly on that phone and register the app to your account using the email address and password for your SMS Tracker account.
The most likely reason is that you might have installed the app more than once in the same day. Each time the app is installed, it retrieves the last 7 days of logging activity that it can find on the phone. Another thing that can cause duplicate messages is to run SMS Tracker and System Health at the same time. These apps weren't meant to run together. We recommend that you uninstall SMS Tracker before running System Health.
1. Put the phone in airplane mode
2. Enable ONLY WIFI. No Voice or Carrier Data. Make sure you can only connect to the internet over WiFi and not the 3G/4G data connection.
3. The SIM card on the phone should be disabled at this time, so the market app does not know that it is an AT&T phone.
4. download anything you want from the market.
Uninstall SMS Tracker from the phone as follows:
- 1. Go into Android Settings --> Applications --> Manage Applications --> SMS Tracker
- 2. Press "Clear Data"
- 3. Press "Uninstall"
- 4. Press "OK" - SMS Tracker will be completely uninstalled.
- 5. Then reinstall SMS Tracker from the Android Market.
This means that the phone user has turned off their GPS unit. Most people do this in order to extend their battery life. Also, if you have your GPS Interval set to 5 minutes or less, this can really eat through the battery and cause the user to disable this feature.
One of two things is happening here. Either you have a DROID or Motorola phone and you need to adjust the Message Offset for that device, or, you don't have one of these phones and you inadvertently modified the Message Offset in an attempt to adjust your timezone. If this is the case, set the Message Offset back to 0 and try changing your timezone on the Settings page of your account.
One of two things is happening here. Either you have a DROID or Motorola phone and you need to adjust the Message Offset for that device, or, you don't have one of these phones and you inadvertently modified the Message Offset in an attempt to adjust your timezone. If this is the case, set the Message Offset back to 0 and try changing your timezone on the Settings page of your account.
- Important! Make sure you uninstall SMS Tracker from the system before you install System Health.
- Use the phone's browser to log into your SMS Tracker account.
- From the Account page, click on the link to download System Health.
- Once the download is complete, pull down the notification bar located at the top of the Android desktop.
- Click on the System Health apk file to install the application
- Be sure to enter your exact email address and password used to log into your account.
More than likely you typed in the wrong email address. Lots of people accidentally type in things like hotnail.com, gmail.con, or yaho.com. Contact customer support and let them know the phones isn't showing up on your account. Be sure to provide them with the phone number of the missing device.
This can happen when the user starts typing a message without adding a recipient to the outgoing message. The message is auto-saved to the sms database and then SMS Tracker sends a copy to the server.